(2) Check to make sure that Data Transfer is turned ON in device settings
(3) Some Windows 7 computers may have trouble automatically installing required USB drivers.
To manually download driver, please follow link below:
After installing driver, please restart PC. If Charder Insight is still unable to detect device, please try the Universal driver:
Driver (Universal) Download
If error message appears when attempting to export PDF result sheet using Charder Insight, it may be because you do not have permissions to save into designated folder. Enter settings of Charder Insight, select a different folder, and try again.
To use automatic export function, you must first create and designate a folder on your computer. If folder does not exist, or user's account does not have write permissions into folder, then files will be unable to be saved into folder.
Charder Medical devices are sold around the globe through our network of global distributors. For service, please contact the supplier from which you originally purchased your device! If you are unable to locate (or do not remember) the original supplier, feel free to contact us, and we will help get you into contact with your nearest local partner.