Technical Notice: Charder Insight Compatibility Update

If you are experiencing an error launching Charder Insight following a recent Microsoft Windows update, our engineering team has identified the cause and released a permanent software fix.

A recent Windows update automatically changed the system driver name for the Microsoft Visual C++ Redistributable package required by Charder Insight. Because the driver name was changed by Windows, existing installations of Charder Insight are unable to locate the driver on the PC, causing launch errors for some users.

How We Are Resolving It
Our software team has released updated Charder Insight installation packages that allow the software to locate and utilize both old and new Microsoft driver versions automatically. This ensures full software compatibility now and prevents future Windows updates from disrupting your system.

How to Update Your Software
Because installation packages vary depending on your currently installed software version and system setup, please contact your local authorized Charder distributor or service provider to receive the correct updated installation file and setup instructions.

• Your Data is Safe: Updating Charder Insight to the revised version will not affect your database. All saved measurement records and client history will remain completely intact.

If you are unsure of your local distributor's contact details, please reach out via the Contact Us form, and we will connect you with your local representative promptly.

Thank you for your patience and understanding as we work to keep your systems running smoothly!