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- MA601 / MA801 Error Messages
MA601 / MA801 Error Messages
| Page | Error Message | Reason | Solution |
| Startup / Loading | The product can not boot, please contact the dealer. | Device is unable to turn on normally. It is possible electronic components or cables are malfunctioning | Contact manufacturer for solutions |
| Main Page | Please confirm cable connection to device. | UA-010 Transfer Key Cable to Charder Insight has been unplugged | Plug in UA-010 USB Transfer Key Cable |
| Weight Measurement | Communication error, please restart device. | Software error | Restart device. If problem continues to occur without improvement, contact manufacturer for solutions |
| Preparing for scan | The measurement has stopped working Measuring Error |
Subject steps off from platform before measurement is completed | Return to Main Page, and try measurement again |
| Preparing for scan | The measurement has stopped working Insufficient electrode contact |
Device is unable to successfully measure subject's bioelectrical impedance. It may be because the subject's hands and/or feet are not correctly contacting electrodes, or the surface of their skin is overly dry | Make sure subject has removed their shoes and socks. If needed, clean their hands and feet, and check to make sure they are contacting electrodes properly |
| BIA Measurement | The measurement has stopped working Measuring Error |
Subject steps off from platform before measurement is completed | Return to Main Page, and try measurement again |
| BIA Measurement | The measurement has stopped working Insufficient electrode contact |
During BIA scan, device has detected abnormality in electrode contact between hands/feet. Subject may have let go of hand electrodes, or moved their foot position | Try measurement again |
| BIA Measurement | Communication error, please restart device. | Software error | Restart device. If problem continues to occur without improvement, contact manufacturer for solutions |
| BIA Measurement | The measurement has stopped working Timeout |
Subject's posture may have changed too much during measurement to the extent that device is unable to complete measurement | Try measurement again |
| Measurement Result | Please confirm cable connection to device. | UA-010 Transfer Key Cable to Charder Insight has been unplugged | Plug in UA-010 USB Transfer Key Cable, and measure again |
| Measurement Result | Data transfer failure. | Timeout during data transfer | Try measurement again. If problem continues to occur without improvement, contact manufacturer for solutions |
| Measurement Result | The history data is about to reach limit, please delete some data in Data manager. | Device is close to maximum measurement storage limit | Go to Data Manager and delete measurement results that are not needed anymore |
| Measurement Result | Printing error Unable to communicate with printer Try the following: Turn the printer off and then on again. Make sure all cables are securely connected or make sure your wireless connection is working. |
Device is unable to connect to printer | 1. Confirm printer has PCL5 or above driver compatibility 2. Confirm device is connected to printer correctly using USB cable 3. Confirm printer drivers are installed on device |